Frequently Asked Question (FAQ)

What is ECU Flashing?

The ECU (Engine Control Unit) controls the amount of fuel and ignition advance and other parameters an internal combustion engine needs to run under the current conditions. The ECU does this by monitoring inputs including throttle position, rpm, gear position, air temperature and coolant temperature.

Stock ECU's generally are far from optimal and are developed to allow for a wide range of riding styles, fuel quality and operational conditions. The result of this is often a compromise resulting in suboptimal performance. Significant improvements can be achieved through correcting the stock ECU's deficiencies and tuning the engine to take full advantage of it's potential.

ECU Flashing is the process of updating the software that runs on your bikes ECU. This allows you to change various maps and settings in your ECU and significantly improve the performance of your engine. The ECUPRO1 Software works with our products to allow you to adjust the maps and flash those changes to your bike's ECU.


What motorcycles does your products support?

To view the currently supported motorcycles, please visit our Product Page (Ecu Tuning Supported Models) and click the manufacturer for either Suzuki, Kawasaki ,Honda, Ducati or Yamaha, then search model and year of the bike you are interested in to see the available products.

We are currently working to provide products for many other Suzuki, Kawasaki, Honda, Ducati and Yamaha motorcycles. Please subscribe to our email updates to be notified when these new products are added.


EcuPro1.exe is detected as Virus or Malware

Is the EcuPro1.exe software infected with a virus or malware: No, as long as you download from the link we provide.

Some Anti Virus software incorrectly flags the software as containing a virus or malware. The software does not contain a virus or malware, the false detection is generally due to the Software Protection System we use to protect our software.

What should you do?
You should add the install location (C:\Program Files (x86)\ECUPRO1) to the exclusion list / safe list (white list) in your Anti Virus software so it is not scanned and falsely detected.

We have put together a document to guide you in adding the ECUPRO1 software to the Whitelist in your Anti Virus software.


What to do if your Anti Virus software disables ECUPRO1 software?

Some Anti Virus / Security software falsely detects the ECUPRO1 software as a Trojan or Virus. We have contacted the major Security Companies and reported this issue. We have put together a document to guide you in adding the ECUPRO1 software to the Whitelist in your Anti Virus software. Please read this document and follow the instruction to resolve the issue on your computer.


How many computers can I use my ECUPRO1 account on?

You are able to use your ECUPRO1 account to multiple computers as you have a license on every computer (1 license per computer). The account will be locked out if you attempt to use the software on more 1 computer and license. Please contact us with your account details if this happens as we are able to remove computers from your account.


What should I include if I am returning a Product under Warranty?

If you need to return a product under warranty please ensure that you comply with the Product Warranty.

You will need to include the following in the package sent back to us:

  1. Proof of original purchase i.e. Paypal Receipt;
  2. Your Current Address for return shipping;
  3. A copy of any email correspondence you have had with ECUPRO1 about the problem.

Ask to our support for our shipping address.


How do purchase my order on the site?

To purchase ecu tuning maps for ECUPRO1 Software, sign in to your ECUPRO1 Account via the website and follow these steps to make a purchase:

  1. Visit the Shop page or search on products that you'd like to buy;
  2. Select the category of products;
  3. Select the currency that fit to your payment;
  4. Select the items (one or more) according to the category you choose;
  5. Click the button with icon (+) to add an item to shopping cart;
  6. After the items is enough for you, Click the button "Proceed to Checkout";
  7. Select the payment method that you wish to use, then click "Place Order" to finish the order.

For more information, please read this document.


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